Integrated Solution to Accelerate Warranty Management
نویسنده
چکیده
In many companies, warranty management functions are handled in isolation without the necessary focus on analyzing the impact of each function on discrete value chain functions such as manufacturing, quality, and services. In many such companies, the warranty management function is fragmented across financials, product design, manufacturing, quality and reliability, service chain, sales, and marketing. Such fragmentation potentially leads to inefficient customer response systems, loss in market share, lack of overall visibility, poor collaboration, and an inefficient value chain.
منابع مشابه
The Integrated Supply Chain of After-sales Services Model: A Multi-objective Scatter Search Optimization Approach
Abstract: In recent decades, high profits of extended warranty have caused that third-party firms consider it as a lucrative after-sales service. However, customers division in terms of risk aversion and effect of offering extended warranty on manufacturers’ basic warranty should be investigated through adjusting such services. Since risk-averse customers welcome extended warranty, while the cu...
متن کاملمدل هزینه جهت تعیین دوره ضمانت قطعات سری
Customer care and warranty options have become one of critical components of marketing. However, the warranty is known as an indication of quality, but Warranty in its basic assumptions is a procedure to handle the product cost tradeoff on its life cycle between producer, retailer and customer. Time – cost trade off from customer point of view versus reliability-cost tradeoff, as a producer/r...
متن کاملOptimal overhaul–replacement policy for a multi-degraded repairable system sold with warranty
In this research, we study an optimal overhaul–replacement policy of a multi-degraded repairable system sold with a free replacement warranty. In the proposed replacement policy, a maintenance action and failure are dependent on a system degradation level and the system age, and hence the replacement model will provide more effective maintenance decisions. Failure of the system is modeled using...
متن کاملTwo echelon-two indenture extended warranty distribution network under imperfect preventive maintenance policies
Nowadays, offering extended warranty is considered as a lucrative source of income from the perspective of the after-sale service providers. Meanwhile, the main concern is presence or absence of base warranty and strategies adopted by the manufacturer during this period. Moreover, extended warranty structure must be responsive and customer oriented, which not only control the services cost but ...
متن کاملDecomposition Property for Markov-modulated Queues with Applications to Warranty Management
In this paper we study Markov-modulated queues with and without jumps. These queueing models arise naturally in production-inventory systems with and without an external supplier. We show an interesting decomposition property that relates the equilibrium state distributions in these two systems, and present an integrated warranty-inventory management model as an application.
متن کامل